We currently only deliver to the Netherlands and Belgium via our website. Do you not live in one of these two countries? Then you can always send an email to: contact@maevastudio.com. We would be happy to discuss with you what we can do for you.

If you place an order before 4:00 PM on workdays, your order will be shipped the same day.

The Netherlands:

The package is usually delivered within 1 to 2 working days.
Costs: Free shipping from 75.00 euros.
Letterbox package

Belgium:

The package is usually delivered within 1 to 4 working days.
Free shipping from 75.00 euros.
More information about the delivery of your order can be found in the order confirmation.

Thanks for your order! Still not completely satisfied?

Then you may return the product within 14 days of receipt. The costs of return shipping are at your own expense and depend on the shipping method you choose.

Normal products: these products may be returned to us within 14 days of receiving your order. As soon as your return has been approved, the purchase amount (excl. shipping costs) will be refunded to the account number known to us within 7 working days of receipt.

It is important that the product is returned in perfect condition, in the original packaging and has not been used.

Special items: these products are personalized and therefore cannot be returned. This concerns the following products:

• Permanent jewelry
• Engraved jewelry
• Jewelry that is tailor-made especially for you, the custom-made products.

You can find out how to return your product under 'How do I return a product?'.

If you want to return a product, you can do this as follows:

• Register your return by sending an email to contact@maevastudio.com . Please state your name, order number, the product and why you want to return the product.
• If your return request has been confirmed, you will receive an email from us containing the return address, a return form and any further instructions.
• It is important that we receive your return within 14 days (after receipt).
• Place the completed returns form in the packaging or box.
• As soon as your return has been approved, the purchase amount (excl. shipping costs) will be refunded to the account number known to us within 7 working days of receipt.
• The product must not be damaged or worn and must be returned in the original packaging. When you return your order, any product you received for free must also be returned. If this does not happen, we will charge the sales value of this product.
• The costs of a return shipment are for your own account and depend on the shipping method you choose. Make sure you keep the proof of postage. Unfortunately, we cannot investigate missing returns without proof of shipment and they will therefore not be refunded.

Maeva Studio has the right to reject returned products if the conditions are not met.

How annoying to read that the product is damaged/defective. After receiving the product, immediately send an email to contact@maevastudio.com including a photo of the damage to the product. We will of course resolve this for you as quickly as possible.